Get in Touch With Us
You must be 21 or older to use the casino information on this site. If gambling is causing you or someone close to you harm, call 1-800-GAMBLER (national) or New York's HOPEline at 1-877-8-HOPENY (1-877-846-7369). Both are free and confidential.
This page explains how to contact the NY Online Casinos editorial team, what we can help with, and what we can't. If you came here with a question about a casino account, read the section on operator issues first. It will save you time.
How to reach the editorial team
Look for the contact form, email link or address in the site footer or menu. We don't publish a phone number or a live chat line on this page, and we won't invent one. Anyone offering to "speak for" platinumfitnessaz.com through another channel is not us.
A short, specific message works best. Include:
- The page or casino you are writing about
- What you saw and what you think is wrong, unclear or missing
- The date you saw it, since bonus terms change often
- A screenshot or the terms page wording, if you have it
Please never send passwords, full card numbers, bank details or government ID numbers. We will never ask for them.
What we can help with
- Corrections: An offer, wagering requirement, time limit or payment detail that looks out of date. Our ranked list was last checked on Sep 30, 2026, and operators can change terms without notice.
- Questions about our reviews: How we weigh game selection, bonuses, payout speed, banking, mobile experience and trustworthiness. Commission does not buy position in our rankings.
- Feedback: Topics you want covered, or features that would make comparing casinos easier.
- Business and editorial enquiries: Introduce your organization and explain what you have in mind. We may earn commission from some operators we list, and that does not change how we assess them.
- Responsible gambling concerns about our content: If anything here seems to encourage play beyond someone's means, tell us and we will review it.
What we can't do: issues with a casino account
We are an independent comparison site. We don't run any casino, hold player funds or see account data, so we can't release a withdrawal, reverse a deposit, reopen a closed account or settle a bonus dispute.
For those problems:
- Contact the operator's own support first, using the help or contact link on its website. Keep copies of chats and emails.
- Re-read the bonus terms, including wagering requirements, game restrictions and expiry dates, before you escalate.
- Check the operator's terms for its stated licensing body or dispute process, and verify it yourself.
- For a serious complaint about payments, consider speaking with your bank or card issuer, or a qualified professional for legal or tax questions.
A note on legality in New York
New York regulates online sports betting, but it does not currently license online casino games. Some operators listed in our comparison accept US players while being based and licensed elsewhere, and their legal standing for New York residents isn't something we can confirm for you. Check the operator's terms and eligibility rules yourself, and consult a professional for legal or tax questions. You can read our wider coverage on the other pages of this site, including our guide to non-GamStop casinos, which is written with a UK audience in mind and may not apply to you.
What happens after you write
A person reads each message. We can't promise a reply time, but we aim to answer clear, specific questions, and we correct verified errors as soon as we can. Some messages, such as requests to change a ranking or advice on where to bet, won't get a reply.
Support if gambling stops being fun
Only play with money you can afford to lose, and never to recover losses or escape stress. No casino can guarantee a win. If you want to cut back, most licensed operators offer deposit limits, time-outs and self-exclusion in account settings.
- 1-800-GAMBLER: national helpline
- HOPEline, 1-877-8-HOPENY: New York State help and referral line
This site is for adults 21 and over.